Find step-by-step instructions, helpful tips, and FAQs to enhance your experience.
Customers can submit a software download request on our website and a link will be sent by the product support team once the request is verified, or the sales representative will install the software when onboarding new customers and to additional workstations as needed.
To maintain optimal system performance and ensure access to the latest features and enhancements, we routinely issue software updates. The most recent Product Software Bulletin provides detailed version information and feature updates.
The software is compatible with Windows 10 operating system or higher. The software is not compatible with Apple Mac products.
Yes, the software can be downloaded on multiple computers, but data is stored locally (default is C Drive) on each computer.
The Cardea SOLO software application is stored locally; it is not a web-based application.
For assistance with locating your username and password, you can contact our Product Support team. They can assist you using Admin features. You may also reach out to your local sales representative, who has access to this feature.
Product Support Contact:
📞 Call (866) 554-3751 Ext. 2 (Monday–Friday, 6:00 AM – 5:00 PM Pacific Time)
📧 Email: [email protected]
Yes. Most Electronic Medical Record (EMR) systems provide tools for uploading and associating office documents, such as PDF reports, with patient records (for example, Media Manager for Epic). (taken directly from manual do we need to check wording?)
No, Cardea SOLO Software incorporates Cardiac Insight’s advanced proprietary Arrhythmia Processing Technology, developed through years of research in collaboration with leading cardiologists and scientists worldwide. This technology accelerates and brings to the point of care sophisticated ECG waveform analysis and arrhythmia detection. Accompanied by a robust suite of viewing, editing and reporting tools, Cardea SOLO Software streamlines clinical workflow and can speed time to patient diagnosis.
No, Reports are saved once download is complete. There is no means of deleting reports from within the Cardea SOLO software except under Admin profile. Manually deleting patient folders within the C Drive will remove reports.
Yes, ECG data is stored within the software and can be accessed using the Traceviewer feature which allows edits to be done, thus re-analyzing data if necessary and regeneration of the PDF report.
No. Downloaded reports are stored locally to each computer unless the “Save Patient Data Directory” is on a shared drive which all computers access.
If the software is accidentally deleted, it can be redownloaded without the loss of data if data was not manually deleted from the local drive.
Yes, Multiple users can access the software per computer by creating user profiles.
Yes, Confirmed Findings / Over reading. The space below the Preliminary Findings is reserved for comments by the over-reading physician.
For more resources or additional information, explore our “CI University” page.
If you need further assistance, our Product Support Team is available at 866-554-3751, Option 2.